Support

Last updated June 25, 2026

Taskwell is a focus app for ADHD adults — pick one thing, protect a short focus block, and come back to it with less friction. This page covers common questions about the iOS app, Premium subscriptions, and your account.

Need help?

[email protected]

We usually reply within 2 business days. Include your device model, iOS version, and a screenshot if something looks wrong.

Quick links

How do I upgrade to Premium?

Open Taskwell, go to Profile, and tap Upgrade to Premium. Premium is $7.99 per month and is billed through your Apple ID. Make sure you are signed into the App Store with the Apple ID you want to use for billing.

How do I restore purchases?

Go to Profile → Restore purchases. You must use the same Apple ID that originally bought Premium. If restore succeeds, Premium will activate on this device.

How do I cancel my subscription?

Subscriptions are managed by Apple, not Taskwell directly. To cancel:

Open Settings on your iPhone
Tap your name at the top (Apple ID)
Tap Subscriptions
Select Taskwell (or TaskWell Focus Timer)
Tap Cancel Subscription

You can also manage subscriptions at apps.apple.com/account/subscriptions. You keep Premium access until the end of the current billing period.

What is included in Free vs Premium?

Free includes the core task and focus timer experience. Premium unlocks the guidance layer: next-best blocks, protected focus sessions, smart nudges, reflection memory, streak support, session history, and weekly insights.

My purchase failed or Premium did not unlock

Try these steps:

Check your internet connection
Confirm you are signed into the App Store with the correct Apple ID
Tap Profile → Restore purchases
Force-quit Taskwell and reopen it

If it still fails, email [email protected] with a screenshot of the error. During TestFlight testing, purchases may show [Environment: Sandbox] — that is expected.

Use the same sign-in method you used when you created your account. If you see a message that sign-in is not enabled, email us — we can help on our side. Include the exact error message and which provider you tried (Google or Apple).

How do I delete my account?

In the app, go to Profile → Delete account. This is permanent and removes your tasks, sessions, daily entries, and account data. If you cannot access the app, email [email protected] from the address linked to your account and we will help.

I am not getting notifications

Open Settings → Notifications → Taskwell on your iPhone and make sure notifications are allowed. Also check any reminder settings inside the app on your Profile screen.

Subscription terms

Taskwell Premium is an auto-renewing monthly subscription at $7.99/month (price may vary by region). Payment is charged to your Apple ID at confirmation of purchase. Your subscription renews automatically unless canceled at least 24 hours before the end of the current period. Your Apple ID account is charged for renewal within 24 hours prior to the end of the current period. You can manage or cancel your subscription in your Apple ID account settings.

For more on how we handle your data, see our Privacy Policy.

Contact us

NaTech Solutions LLC
8 The Green
Dover, DE 19901
United States

Email: [email protected]