Support

Last updated July 30, 2026

Taskwell – Next Start is a productivity app for ADHD adults who freeze, drift, and abandon tasks — each session can update tomorrow’s next start. This page covers install options, Premium, and your account.

Taskwell is a productivity tool for starting and restarting work. It is not medical care, diagnosis, or treatment for ADHD or any condition.

Need help?

[email protected]

We usually reply within 2 business days. Include your device model, iOS version, and a screenshot if something looks wrong.

Quick links

How do I get Taskwell?

Easiest: join the launch list on gettaskwell.com for public App Store (iPhone) and Play Store (Android).

iPhone beta (optional): some builds are distributed with Apple TestFlight. That takes a few extra steps and is iPhone-only. If the invite says it isn’t accepting testers, use the launch list instead.

What is “Your next start”?

After you finish or quit a focus block, Taskwell uses what happened (including how hard starting felt and why you stopped) to suggest tomorrow’s next block — length, a first move, and simple warnings. Free uses your last session; Premium can use a fuller week of patterns.

How do I upgrade to Premium?

Open Taskwell, go to Profile, and tap the Premium upgrade button. Premium is planned at $7.99 per month after public launch and is billed through your Apple ID when purchases are available.

What is the Comeback Guarantee?

After activation, Taskwell tracks your restart-within-24h rate for 14 days. If that rate does not improve vs your early baseline, open Profile → Comeback and use Claim Comeback Guarantee (or email [email protected]). We’ll make the first month right, including helping with App Store / Play Store refunds where required. This is not medical advice or a clinical outcome guarantee.

How do I restore purchases?

Go to Profile → Restore purchases. You must use the same Apple ID that originally bought Premium. If restore succeeds, Premium will activate on this device.

How do I cancel my subscription?

Subscriptions are managed by Apple, not Taskwell directly. To cancel:

Open Settings on your iPhone
Tap your name at the top (Apple ID)
Tap Subscriptions
Select Taskwell (or TaskWell – Next Start)
Tap Cancel Subscription

You can also manage subscriptions at apps.apple.com/account/subscriptions. You keep Premium access until the end of the current billing period.

What is included in Free vs Premium?

Free includes tasks, the focus timer, and a Next Start based on your last session (quit reason, resistance, and context). Premium compounds a week of patterns into sharper starts, plus deeper insights and reminder timing options.

Beta feedback (what to try)

If you’re on the iPhone TestFlight build, this ~10-minute path helps most:

Finish onboarding (name → task → short proof session).
Start a focus block, then stop early and pick a quit reason.
Open Home → check Your next start → tap Start this block.
Confirm Timer loads the suggested length/task.

Then email [email protected] with:

What felt useful
What still felt like “just a timer”
Any crash or confusion (device + iOS version if you can)

My purchase failed or Premium did not unlock

Try these steps:

Check your internet connection
Confirm you are signed into the App Store with the correct Apple ID
Tap Profile → Restore purchases
Force-quit Taskwell and reopen it

If it still fails, email [email protected] with a screenshot of the error. During TestFlight testing, purchases may show [Environment: Sandbox] — that is expected.

Use the same sign-in method you used when you created your account. If you see a message that sign-in is not enabled, email us — we can help on our side. Include the exact error message and which provider you tried (Google or Apple).

How do I delete my account?

In the app, go to Profile → Delete account. This is permanent and removes your tasks, sessions, daily entries, and account data. If you cannot access the app, email [email protected] from the address linked to your account and we will help.

I am not getting notifications

Open Settings → Notifications → Taskwell on your iPhone and make sure notifications are allowed. Also check any reminder settings inside the app on your Profile screen.

Subscription terms

Taskwell Premium is an auto-renewing monthly subscription at $7.99/month (price may vary by region). Payment is charged to your Apple ID at confirmation of purchase. Your subscription renews automatically unless canceled at least 24 hours before the end of the current period. Your Apple ID account is charged for renewal within 24 hours prior to the end of the current period. You can manage or cancel your subscription in your Apple ID account settings.

For more on how we handle your data, see our Privacy Policy.

Contact us

NaTech Solutions LLC
8 The Green
Dover, DE 19901
United States

Email: [email protected]